We have a 45 day return policy. As long as we receive your unused/undamaged items back in the original manufacturer packaging before the 45th day after you ordered them, you can choose between receiving a refund of your purchase price or a store credit.
If we receive your items back before the 90th day after you ordered them and they are new and in their original manufacturer packaging, you can choose between receiving a refund or store credit for 85% of your purchase price.
If items received before the 90th day after you ordered them show signs of use and/or are not in their original manufacturer packaging, we may issue a store credit on a case-by-case basis. Under no circumstance are we required to issue store credit or provide a refund if the item(s) shows signs of use and the final decision is at our sole discretion.
We do not accept returns on or after the 90th day since you placed your order. We do not refund shipping charges. All sales are final on clearance items and gift certificates. We always honor the manufacturers' warranties.
You pay for the shipping to return an item to us. If you want to exchange an item for the same product in a different size or color, you pay to ship it to us and we will pay to ship the new one to you.
If you have a return, follow these three easy steps:
1. Pack the item carefully in a box (use shipping supplies, if necessary) with the original manufacturer packaging (including serial number or UPC), accessories, instructions, warranty information, tags, etc.
2. Send the package with a reputable carrier/delivery service and make sure you receive a tracking number. Consider insuring the package for your safety.
Always include your order number or the invoice number on the shipping label.
3. Send the package to:
Customer Service Department
Order # XXXX or Invoice # XXXX
1010 Santa Clara Pl.
San Diego, CA 92109
How To Contact Us
Should you have other questions or concerns, please call us at (866) 587-2990 or send us an email at firstname.lastname@example.org. We are an authorized dealer for all products we sell online and in our stores. With that you get the guarantee that everything you buy comes with the full manufacturers warranty.